Return & Refund Policy for ShopyCruse
At ShopyCruse, we strive to ensure your satisfaction with every purchase of our handloom items. Please read our return and refund policy carefully:
1. Eligibility for Returns:
- We accept returns only for undamaged products.
- Products must be returned in their original condition, with tags and packaging intact.
- Some products may not be eligible for return due to their nature or other reasons, such as hygiene concerns or customization.
2. Return Process:
- To initiate a return, please contact our customer service team within 7 days of receiving your order.
- Provide your order details and reason for return.
- Our team will guide you through the return process, including arranging for product pickup or providing return shipping instructions.
3. Refund Policy:
- Once the returned product is received and inspected, we will notify you of the status of your refund.
- If the return is approved, a refund will be processed to the original payment method within 7-10 business days.
- Refunds are issued for the product cost excluding any shipping charges incurred during the initial purchase.
4. Non-Returnable Items:
- Certain products may not be eligible for return due to their nature, including but not limited to:
- Customized or personalized items.
- Products with hygiene concerns (e.g., intimate apparel).
- Additionally, items marked as non-returnable on their product pages are not eligible for return.
5. Damaged or Defective Products:
- In the rare event that you receive a damaged or defective product, please contact us immediately.
- Provide photographic evidence of the damage or defect for our assessment.
- We will offer a replacement or refund for damaged or defective items as per our discretion.
6. Return Shipping Costs:
- If the return is due to our error or a defective product, we will cover the return shipping costs.
- For other returns, the customer may be responsible for return shipping charges.
7. Cancellation Policy:
- Orders can be canceled within 24 hours of placement before they are processed for shipping.
- Once the order is processed, cancellations may not be possible.
8. Contact Us:
- If you have any questions or concerns regarding our return and refund policy, please reach out to our customer service team for assistance.
By placing an order with ShopyCruse, you agree to abide by the terms and conditions outlined in this return and refund policy.
Thank you for shopping with us! We appreciate your support.
